Our course of action throughout the unplanned outage was to maintain a constant line of contact with the management at Rackspace as they worked to resolve the massive issue affecting many companies online. We were able to direct them to our server boxes to get up and running with little down time.
When infrequent and unplanned site outages occur, we utilize Twitter to update our users on an outside account. If you haven’t already, please do follow us there: @eventbrite.
All issues at Rackspace look to be resolved as of late yesterday but if you have any further concerns or questions, please do not hesitate to contact us by either emailing or calling us: 1-800-350-8850.
Julia Hartz, President of Eventbrite.com